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SaaS Service Agreement

Last updated: January 1, 2024

Transparent terms, robust protections, and clear expectations for our restaurant technology partnership.

  • 99.9% Uptime SLA — Enterprise-grade reliability with service credits
  • Complete Data Ownership — You own all your data with full export rights
  • Zero Commission — Flat monthly fee with no transaction charges
  • SOC 2 Compliant — Bank-grade security and compliance

Software as a Service Agreement — Comprehensive terms governing your use of the Supaorder platform.
Version 1.0 | Effective: January 1, 2024 | Last Review: January 1, 2024 | Document Status: Current & Active

1. Parties to the Agreement

This Software as a Service Agreement ("Agreement") is entered into between the following parties:

Service Provider

Devkart Technologies LLP
106, Min Nagar
Gobichettipalayam, Tamil Nadu 638452
India

Email: [email protected]
Phone: +1 (331) 234-5453

Customer

The individual or business entity subscribing to and using the Supaorder platform services ("Customer", "you", or "your").

Note: By using our services, you agree to be bound by these terms.

2. Service Description & Platform Features

Supaorder provides a comprehensive white-label restaurant ordering platform designed to help restaurants build their digital presence and increase revenue through direct customer relationships.

Core Platform Features

  • White-label mobile and web applications
  • Real-time order management system
  • Customer relationship management (CRM)
  • Analytics and reporting dashboard
  • Payment processing integration
  • Menu management with unlimited items

Advanced Features

  • Customer loyalty program management
  • POS system integration capabilities
  • Multi-location support for chains
  • Marketing automation tools
  • Custom branding and design
  • 24/7 technical support

Technical Infrastructure

  • Cloud Hosting — 99.9% uptime guarantee
  • Security — SOC 2 compliant
  • Global CDN — Worldwide performance

3. Subscription Terms & Pricing

Simple, Transparent Pricing

$150/month — $500 setup fee waived (FREE).

Complete white-label ordering platform with unlimited orders, full customization, and 24/7 support.

  • No commission fees ever
  • Unlimited orders & locations
  • 48-hour setup included

What's Included:

  • Complete platform access
  • Unlimited menu items & categories
  • Custom branding & design
  • Mobile app deployment
  • 24/7 technical support
  • Analytics & reporting
  • Payment processing integration
  • Customer loyalty programs

Fair Usage Policy

Our standard plan includes up to 6,000 orders per month per brand. If your monthly order volume consistently exceeds this limit, we'll collaborate with you to find the best solution:

  • Enterprise Cloud — Dedicated infrastructure for high-volume operations
  • Self-Hosted Solution — Complete control with on-premise deployment
  • Custom Pricing — Tailored arrangements for enterprise needs

Billing Terms & Conditions

Payment Schedule

  • Monthly billing cycle with automatic renewal
  • Payment due within 7 days of invoice date
  • Late payment fee: 1.5% per month on overdue amounts
  • Service suspension after 15 days non-payment

Accepted Methods

  • Credit card (Visa, MasterCard, Amex)
  • Bank transfer (ACH/Wire)
  • PayPal for international customers
  • Local payment methods where available

4. Data Ownership & Privacy Protection

Your Data Belongs to You

You retain complete ownership of all your data, including customer information, order history, menu items, and business analytics. Supaorder acts solely as a data processor to provide our services.

  • Full Ownership — Complete control over your data
  • Export Rights — Download anytime in standard formats
  • Transparency — Clear data processing practices

Security Standards

  • SOC 2 Type II compliant infrastructure
  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits & penetration testing
  • Multi-factor authentication for admin access
  • Role-based access control with audit logs

Compliance Framework

  • GDPR compliance for European customers
  • CCPA compliance for California customers
  • PCI DSS Level 1 for payment processing
  • HIPAA compliance measures where applicable
  • Local data residency requirements
  • 24/7 security monitoring & incident response

Data Export & Portability Rights

Available Formats

  • CSV files for spreadsheet compatibility
  • JSON format for technical integrations
  • PDF reports for documentation
  • API access for real-time data sync

Export Timeline

  • Instant export during active subscription
  • 90-day grace period post-termination
  • Technical assistance available (additional fee)
  • Secure data destruction after grace period

5. Service Level Agreement (SLA)

Uptime Guarantee

99.9% — Maximum 8.77 hours downtime per year with service credits for any shortfall.

Support Response Times

  • Critical (service down): 1 hour
  • High priority: 4 hours
  • Medium priority: 24 hours
  • General questions: 48 hours

Performance Standards

  • < 3s — Page load time globally
  • < 500ms — API response time
  • < 1s — Order processing delay
  • < 10s — Payment completion

6. Termination & Account Closure

Customer Termination Rights

  • Cancel anytime through dashboard
  • No cancellation fees or penalties
  • Service continues until billing period ends
  • Data export available for 90 days
  • Prorated refunds for annual plans
  • Reactivation possible within 30 days

Supaorder Termination Rights

  • Violation of terms and conditions
  • Non-payment after 15-day grace period
  • Fraudulent or illegal activities
  • Abuse of platform or resources
  • Breach of security policies
  • Repeated customer complaints

Post-Termination Process

  • Day 0 — Termination Notice: Service access ends at billing period
  • 30 Days: Data retention period
  • 90 Days: Complete data deletion
  • 180 Days: Secure data removal

7. Legal Framework & Dispute Resolution

Governing Law

This Agreement is governed by the laws of Tamil Nadu, India, without regard to conflict of law principles.

  • Indian Contract Act, 1872
  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Applicable state and local laws

Dispute Resolution

  1. Step 1: Direct Negotiation — 30-day good faith resolution attempt
  2. Step 2: Mediation — Neutral third-party mediation
  3. Step 3: Arbitration — Binding arbitration in Gobichettipalayam

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPAORDER'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.

Excluded Damages:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Business interruption losses
  • Punitive or exemplary damages

Exceptions:

  • Gross negligence or willful misconduct
  • Breach of confidentiality
  • Intellectual property infringement
  • Indemnification obligations

Questions About This Agreement?

Our legal and customer success teams are here to help.

Document Version 1.0 | Effective Date: January 1, 2024 | Last Updated: January 1, 2024