Skip to content

SaaS Service Agreement

Last updated: August 22, 2026

Transparent terms, robust protections, and clear expectations for our restaurant technology partnership.

  • High-Availability Infrastructure — Built on Google Cloud & Firebase
  • Complete Data Ownership — You own all your data with full export rights
  • Zero Commission — Flat monthly fee with no transaction charges
  • Bank-Grade Security — Encryption, tenant isolation & PCI-compliant processing

Software as a Service Agreement — Comprehensive terms governing your use of the Supaorder platform.
Version 1.0 | Effective: June 11, 2026 | Last Review: July 13, 2026 | Document Status: Current & Active

1. Parties to the Agreement

This Software as a Service Agreement ("Agreement") is entered into between the following parties:

Service Provider

Devkart Technologies LLP
No: 73, 3A, Millennium House, 2nd Cross Road, Sector 1, HSR Layout, Bengaluru, Karnataka 560102, India

Email: contact@devkart.com
Phone: +91 7829527438

Customer

The individual or business entity subscribing to and using the Supaorder platform services ("Customer", "you", or "your").

Note: By using our services, you agree to be bound by these terms.

2. Service Description & Platform Features

Supaorder provides a comprehensive white-label restaurant ordering platform designed to help restaurants build their digital presence and increase revenue through direct customer relationships.

Core Platform Features

  • White-label mobile and web applications
  • Real-time order management system
  • Customer relationship management (CRM)
  • Analytics and reporting dashboard
  • Payment processing integration
  • Menu management with unlimited items

Advanced Features

  • Customer loyalty program management
  • POS system integration capabilities
  • Multi-location support for chains
  • Marketing automation tools
  • Custom branding and design
  • Direct technical support from the product team

Technical Infrastructure

  • Cloud Hosting — High-availability Google Cloud infrastructure
  • Security — Encrypted, tenant-isolated infrastructure
  • Global CDN — Worldwide performance

3. Subscription Terms & Pricing

Simple, Transparent Pricing

$129/month per location — $109 from your fourth location, $89 from your tenth. $500 setup fee waived (FREE).

Complete white-label ordering platform with unlimited orders, the full in-store suite (POS register, kitchen display, self-order kiosk and loyalty tablet), full customization, and direct product-team support. Customers who subscribed before 17 August 2026 keep the pricing they signed up on.

  • No commission fees ever
  • Unlimited orders at every location; billed per location on the published ladder
  • Fast-track setup included (typically live within 2–5 business days)

What's Included:

  • Complete platform access
  • Unlimited menu items & categories
  • Custom branding & design
  • Mobile app deployment
  • Direct product-team technical support
  • Analytics & reporting
  • Payment processing integration
  • Customer loyalty programs

Order Volume

There is no order cap. Order volume never changes what you pay: billing is per location on the published ladder, and a month with ten times the orders costs exactly the same as a quiet one. There is no metering, no overage rate and no threshold at which this changes.

Larger or more unusual operations sometimes want something other than our shared infrastructure. These are options you can ask for, not limits we impose:

  • Enterprise Cloud — Dedicated infrastructure, advanced security and custom availability terms by contract
  • Self-Hosted Solution — On-premise deployment with complete data control and dedicated tenant isolation
  • Custom Pricing — Tailored arrangements for enterprise needs

Billing Terms & Conditions

Payment Schedule

  • Monthly billing cycle with automatic renewal
  • Payment due within 7 days of invoice date
  • Late payment fee: 1.5% per month on overdue amounts
  • Service suspension after 15 days non-payment

Accepted Methods

  • Credit card (Visa, MasterCard, Amex)
  • Bank transfer (ACH/Wire)
  • Local payment methods where available

4. Data Ownership & Privacy Protection

Your Data Belongs to You

You retain complete ownership of all your data, including customer information, order history, menu items, and business analytics. Supaorder acts solely as a data processor to provide our services.

  • Full Ownership — Complete control over your data
  • Export Rights — Download anytime in standard formats
  • Transparency — Clear data processing practices

Aggregated, Anonymised Data

One exception, stated here rather than buried elsewhere: we retain aggregated and anonymised usage data and analytics — order volumes, which features get used, how fast the platform responds. Everything identifying you, your customers or your business is stripped before it reaches that form, and it cannot be traced back to any of you. It is what tells us which parts of the platform are slow and which nobody uses. Your data, as section 4 opens by saying, remains yours.

Security Standards

  • Hardened, tenant-isolated cloud infrastructure
  • AES-256 encryption for data at rest
  • TLS 1.3 encryption for data in transit
  • Regular security audits & penetration testing
  • Multi-factor authentication for admin access
  • Role-based access control with audit logs

Compliance Framework

  • GDPR compliance for European customers
  • CCPA compliance for California customers
  • PCI DSS Level 1 for payment processing
  • HIPAA compliance measures where applicable
  • Local data residency requirements
  • Continuous automated security monitoring with documented incident response

Data Export & Portability Rights

Available Formats

  • CSV files for spreadsheet compatibility
  • JSON format for technical integrations
  • PDF reports for documentation
  • API access for real-time data sync

Export Timeline

  • Instant export at any time during an active subscription
  • Self-serve export for 30 days after cancellation, then export on request up to day 90
  • Technical assistance available (additional fee)
  • Secure destruction after day 90; see section 6 for the full timeline

5. Service Availability & Support

Service Availability

We use commercially reasonable efforts to keep the platform continuously available, running on high-availability Google Cloud infrastructure with proactive monitoring. Scheduled maintenance is announced in advance.

Support Response Times

  • Critical (service down): 1 hour
  • High priority: 4 hours
  • Medium priority: 24 hours
  • General questions: 48 hours

Performance Standards

  • < 3s — Page load time globally
  • < 500ms — API response time
  • < 1s — Order processing delay
  • < 10s — Payment completion

6. Termination & Account Closure

Customer Termination Rights

  • Cancel anytime through your dashboard — no notice period
  • No cancellation fees or penalties
  • Access continues until the billing period ends
  • Self-serve data export for 30 days, then on request up to day 90
  • Prorated refunds on annual prepayments
  • Reactivation possible within 30 days

Supaorder Termination Rights

  • Violation of terms and conditions
  • Non-payment after 15-day grace period
  • Fraudulent or illegal activities
  • Abuse of platform or resources
  • Breach of security policies
  • Repeated customer complaints

Post-Termination Process

  • Day 0: Service access continues to the end of the period you have already paid for. There is nothing further to pay.
  • Days 0–30: Full self-serve export from your dashboard, in every format listed above. Reactivating your account in this window restores it as it was.
  • Days 30–90: Your data is still held. Export is available by asking us, with reasonable notice.
  • After day 90: Your data is permanently deleted from live systems and cannot be recovered.
  • Within 180 days: Backups containing your data age out and are destroyed.

7. Legal Framework & Dispute Resolution

Governing Law

This Agreement is governed by the laws of Karnataka, India, without regard to conflict of law principles.

  • Indian Contract Act, 1872
  • Information Technology Act, 2000
  • Consumer Protection Act, 2019
  • Applicable state and local laws

Dispute Resolution

  1. Step 1: Direct Negotiation — 30-day good faith resolution attempt
  2. Step 2: Mediation — Neutral third-party mediation
  3. Step 3: Arbitration — Binding arbitration in Bengaluru

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPAORDER'S TOTAL LIABILITY SHALL NOT EXCEED THE AMOUNT PAID BY CUSTOMER IN THE 12 MONTHS PRECEDING THE CLAIM.

Excluded Damages:

  • Indirect or consequential damages
  • Loss of profits or revenue
  • Business interruption losses
  • Punitive or exemplary damages

Exceptions:

  • Gross negligence or willful misconduct
  • Breach of confidentiality
  • Intellectual property infringement
  • Indemnification obligations

Questions About This Agreement?

Our legal and customer success teams are here to help.

Document Version 1.0 | Effective Date: June 11, 2026