Sign-in: required, optional or off
Before the menu or at checkout, and whether a new customer must register, may register or skips it. Optional sign-in at checkout is the usual compromise for a queue.
Self-order kiosk
A Self-Order Kiosk on Your Own Menu
Walk-up customers order and pay without a queue, from the same menu, prices and loyalty program as your app — and the order goes to the same kitchen screen and register as every other order.
A self-order kiosk is a screen customers order from without staff. Supaorder’s kiosk serves your menu, takes payment, prints a receipt, and sends the order to the same place every other order goes.
It is included in every plan as part of the in-store suite, beside the POS register, the kitchen display and the loyalty tablet. There is no separate kiosk subscription and no hardware lock-in: it runs on a screen you buy, with a card reader from your own payment provider if you want card payment at the kiosk.
What a customer does
Six steps, two of them optional
Idle screen to confirmation. Sign-in and the upsell screen are yours to switch on or off; the rest is the order.
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1
Idle screen
Your brand on the screen until someone taps to start.
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2
Sign in, if you want it
A phone number, or the loyalty code from their phone, so rewards and vouchers come with them. They can register on the spot.
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3
Your menu
Categories and items with photos, prices and modifiers, with a running total on screen.
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4
A suggestion
An optional upsell screen before checkout.
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5
Checkout
Tips if you offer them, then the card reader or pay at the counter.
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6
Confirmation
A printed receipt, and a four-digit pickup code if you switch it on.
Settings
What you decide, per account
Kiosk settings are opt-in: the kiosk does nothing until you switch it on in the dashboard, and every behaviour below is set there rather than on the device.
Rewards, coupons and vouchers
Each one is its own switch, so you decide which loyalty mechanisms a walk-up customer can use. Vouchers need the customer signed in.
Pickup and dine-in
Choose which order types the kiosk offers, and print a pickup code on the receipt for calling orders.
Tips
Percentage presets, and whether a customer may enter their own amount.
Payment
Pay at the counter, the card terminal, or both — and which one is offered first.
How the menu behaves
Menu search, hiding sold-out items, an idle timeout that clears an abandoned order, and receipt auto-print.
How it fits
One menu, one kitchen, one customer balance
The kiosk is a channel, not a second system. It reads the same menu and price book as your app and register, and the server prices every kiosk order with the same taxes, charges and discounts. Where you want a difference, you set it: a kiosk price on an item, an item hidden from the kiosk only, or a charge scoped to the kiosk or away from it.
Orders land where the kitchen already works. A kiosk order goes to the kitchen display and the kitchen printers like any other, and staff see it on the register and the partner app. If your counter runs Clover, Square or Toast instead of our register, the POS integration page sets out what syncs in each direction.
Loyalty follows the customer. A signed-in customer earns and redeems against the same balance they see in your app and at the loyalty tablet. For seated guests who would rather order from their own phone, QR table ordering does the same job at the table.
Honest about it
What the kiosk does not do
- It does not take orders offline. No network, no ordering — the price comes from the server. Fix the outlet’s connection before you buy the hardware.
- Memberships are redeemed at the register, where a member of staff is present, not at the kiosk.
- We do not sell the hardware. The kiosk runs on a screen you buy, and a card reader comes from your own payment provider.
Every setting is described in the kiosk documentation, and card readers in the card terminal guide.
FAQ
Self-order kiosk, answered
Does the kiosk cost extra?
No. The self-order kiosk is part of the in-store suite, which is included in every Supaorder plan along with the POS register, kitchen display and loyalty tablet. You pay per location; there is no per-app fee. The hardware is your own — a screen for the kiosk and a card reader from your payment provider if you want card payment at the kiosk.
Which card readers work with the kiosk?
Card-present payment is gateway-agnostic: the readers your payment gateway supports are the ones that work, and on the integrations list today that means Stripe Terminal readers and Finix PAX terminals. Your gateway supplies and registers the reader, and with more than one reader you bind each one to its device so the kiosk never sends a payment to the reader at the counter.
What happens if the card reader is offline?
The kiosk says so plainly and offers pay at the counter instead, rather than leaving the customer watching a spinner. If both payment options are switched off, the kiosk falls back to pay at the counter rather than becoming unusable.
Can the kiosk have its own prices?
Yes. The kiosk is a sales channel of its own, so an item can carry a kiosk price that differs from its delivery or pickup price, an item can be hidden from the kiosk while staying orderable elsewhere, and a charge can be scoped to the kiosk or exclude it. That is how a delivery surcharge stays off a walk-up order.
Does the kiosk work without internet?
No. Prices, taxes and discounts are calculated on the server, the same way as on every other channel, so the kiosk needs a network connection to price and place an order. If the outlet’s connectivity is unreliable, fix that before buying kiosk hardware. The upside of the same design is that a customer tapping confirm twice still creates one order.
Can customers use memberships at the kiosk?
Rewards, coupons and vouchers can each be switched on for the kiosk. Membership redemption is deliberately kept at the register, where staff are present.
In-store suite
The Counter, the Kitchen and the Floor
POS register, kitchen display, self-order kiosk, table service and two-way sync with Clover, Square and Toast, in one minute.
The rest of the counter, the kitchen and the floor
- Kitchen display Preparing and Ready lanes, per-item check-off and kitchen stations.
- QR table ordering Guests order from their own phones, and every order carries the table.
- POS integration Two-way sync with Clover, Square and Toast, direction by direction.
- The in-store suite Register, kitchen display, kiosk and loyalty tablet together.
- Pricing One per-location price with the in-store suite included.
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