Orders from your app, website, kiosk, register and tables arrive as cards in two lanes. Cooks check items off as they are made, each screen shows its own station’s work, and the order moves on when everything is done.
A kitchen display system (KDS) is a screen in the kitchen that shows orders as they arrive and tracks what has been made, in place of printed tickets on a rail.
Supaorder’s kitchen display is included in every plan as part of the in-store suite. It is paired to an outlet with a single-use device code from the dashboard, and it is on by default once paired. Every order the outlet takes reaches it, whichever channel the order came from.
Every part of the board below is in the product today and described in the kitchen display documentation.
That is the whole board, deliberately. The kitchen moves an order to Ready, bumps it back to Preparing if something was missed, and completes pickup and dine-in orders. Delivery orders are completed by the driver or the partner app, so the kitchen is not offered that action.
Each item on a ticket is checked off on its own, and the state is shared across every screen in the kitchen, so two stations working one ticket see each other’s progress. Checking off the last item moves the order to Ready.
Cards stay green inside the outlet’s prep time, turn to a warning colour past it, and pulse at one and a half times. Nobody has to read a timestamp to see which ticket is slipping.
A colour strip on each card marks delivery, pickup, dine-in or kerbside, so a station can tell what is going in a bag and what is going on a plate.
One key shows a running total of everything still to make across the Preparing lane, with checked-off items already deducted — so a cook can batch by item in a rush instead of working ticket by ticket.
A chime on every new ticket, so nobody has to watch the screen, and an overdue chime — off by default — that stops as soon as someone opens the ticket or checks off an item.
A grill screen shows grill work and a cold station shows salads. An expo screen sees everything.
Set up once per outlet. Each station has a name and the categories or items it makes. A station with nothing selected is a catch-all. Each kitchen display picks its station in its device settings, and the screen shows the choice read-only — a filter changed mid-service by whoever was nearest is how tickets go missing.
Printers follow the same stations. Kitchen printers on the POS register and the partner app are assigned to stations the same way, so each printer prints only its own lines. If a printer’s station cannot be found, it prints the whole ticket rather than drop a dish.
Done marks only what a screen can see. On a station screen, checking off a ticket marks only that station’s items; the order goes Ready when the stations between them have covered everything. Each check-off is stamped with its station, so prep time per station appears in the Kitchen Station Reports.
Orders from your branded app and website, the self-order kiosk, the register and QR table ordering all reach the same board. On table service, each fired round arrives under its own course divider, so the kitchen sees the starters and the mains as separate rounds of one table.
If your counter runs Clover, Square or Toast rather than our register, the POS integration page sets out what syncs in each direction. The kitchen display is part of the platform either way.
If the outlet’s network drops, the screen keeps the last known tickets and reconnects on its own. The full behaviour, including the keyboard map and troubleshooting, is in the kitchen display documentation.
Yes. The kitchen display is part of the in-store suite, included in every Supaorder plan with the POS register, self-order kiosk and loyalty tablet. You pay per location, and the screen is hardware you buy yourself.
You set stations up once per outlet in the dashboard — a name, and the categories or items that station makes. A station with nothing selected is a catch-all, which is what an expo screen wants. Each kitchen display then picks its station in its device settings, and the choice is shown read-only on the screen, so a filter cannot be changed mid-service by whoever is nearest. Kitchen printers on the register and the partner app are assigned to stations the same way.
It prints the whole ticket rather than dropping a dish. Over-printing is recoverable on the pass; a dish nobody was told to make is not.
Yes — kitchen tickets only, never receipts, with one printer per screen. The print trigger is off by default so a newly paired screen does not spool paper before its printer is set up; set it to print on arrival or on completion once it is. Tickets can be reprinted from an expanded card.
Yes. The whole board runs from a keyboard: arrows to move, number keys to check off items, and single keys for done, bump back, complete, the all-day summary and help. Kitchens usually use a small macro pad, which is faster with wet hands than a touchscreen.
No, by design. Kitchens do not cancel orders; that happens in the partner app or the dashboard. A screen also belongs to one outlet, with no outlet switcher.
POS register, kitchen display, self-order kiosk, table service and two-way sync with Clover, Square and Toast, in one minute.
Get your own branded ordering platform with zero platform commission. Confirm your setup requirements, subscription terms and launch schedule in a demo.
Book a live demo on a real store · See published pricing and setup fees
